Asset Management Journey

Broad Areas of Core Focus: Broad Areas Covered Consulting Technical Specialised Training

Asset Management policy and associated framework

Asset class (group) management strategies

Asset Management plans

Asset data collection

Asset condition surveys

Asset valuations

Database maintenance

Renewal programming (various)

Maintenance planning

Community consultation

Project management

Predictive modelling

Demand forecasting

Auditing and auditing advice

Risk management

Educational awareness training

Data Mapping

Data Mapping Consultancy

Develop templates for a variety of asset groups for collection and recording of data

Data modelling

Maps, diagrams, and electronic representation of data

Strategic Asset Management: Element Experience and Capacity

Asset hierarchies

Developed hierarchies across all 38 infrastructure asset sub-classes on over 100 sites.

Cost/ Benefit Analysis

Developed cost-benefit prioritisation methods for 12 councils in last two years for Capital Works Prioritisation. Now extending to Investment Logic Mapping and Multi-Criteria Analysis using IIMM methods.

Condition and Level of Service assessment

Applied industry specific frameworks for assessments of infrastructure and developed over 200 assessment guidelines. Now introducing Star-Rating Concept in WA sites after successful run in NSW, Vic, Qld and SA.

Deterioration models

Developed over 150 deterioration models, performance models, failure modes, and paths of progression and decay curves for various asset classes. Models have been successfully applied to develop long term financial models, seek additional roads to recovery funding, government grants demonstrate impact of current funding and writing AM plans and strategies.

Economic analysis

See Above

Failure models

Feasibility Studies

Financial models

Gap analysis

Investment strategies

Macro models

Needs assessments

Policies and Strategiess

Developed policies and strategies on a range of asset classes and processes for over 40 sites in last five years.

Pricing models

Currently developing an annuity model for several authorities to determine a pricing model for charging for future services.

Risk assessment

Trained over 1500 Council workers in risk assessment in line with legislative needs.

Service Standards

Developed over 100 service level standards across a range of Councils and asset classes over last four years.

Tactical Asset Management: Element Experience and Capacity

Asset evaluation

Implemented on over 100 sites.

Asset Management Plans

Asset valuation

Over 50 Council valuations done in last four years including pre-audits and development of valuation methods. Infrastructure assets only – we do not do market valuations of buildings or plant/equipment.

Condition assessment

Trained over six contracting firms in delivering specific condition audits to 15 councils in last four years. Trained and accredited Council staff (50 sites) over last six years using a two-day accreditation process. Trained over 1000 council staff in condition inspections in accordance with Road Management Act.

Custom Agreements

Developed service level agreements for over 100 sites across all asset classes.

Customer Charters

Maintenance review/audit

Undertaken review, assessments, and diagnostics on 60 sites in last four years including a recommendation report on forward planning.

Micro-models

Operational/process audits

Pavement management

Developed over 50 pavement management frameworks in Queensland, NSW, Vic, WA and Tas. Setup and developed pavement management systems, performance reporting tools, condition analysis frameworks and pavement reporting methods.

Performance assessment and benchmarking

All part of Step-Watch deployment on over 100 sites. We develop a complete framework manual, which is Council specific and includes a detailed section on each of these elements. They are developed from the ground-up and endorsed by Council as the way forward to practice and measure asset management.

Program development and scheduling

Project Prioritisation

Remaining life assessment

Resource allocation

Strategic Asset Repository: Classify Assets: Total Service Centric

Functional

Financial

Operational

Categorisation

Report - View, Analyse and Communicate how you provide services:

Active Recreation Service provided through

Assets = 16 Parks

Location = 4 in CBD and 12 in outer rural

Service Provision: 1 Ha per 10000 population of demographic code A

Service Level = 2 x 5Star, 4 x 4 star and remainder 10 x 3 Star level.

Operational Level of Service: Intervention Level Consulting Response Time

Greater than 300mm in diameter. If less than 300mm in diameter then depth is a minimum of 50m. Priority weighted by proximity to sharp bends, 100k zones, wheel path proximity and size of pothole. Hierarchy Priority 1 Priority 2 Priority 3 Priority 4

4A 2 days 30 days n/a n/a

4B 2 days 30 days

4C 7 days 60 days

4D Not applicable

Note: All times noted in working days

Intervention Matrix

Service Response Response Level

5 4 3 2 1 Performance Level

Respond to Customer Requests - Urgent Faults
Attend site and determine required action 4 hrs 4 hrs 8 hrs 8 hrs 8 hrs 90%

Respond to Customer Requests - Routine Faults
Attend site and determine required action 5 days 5 days 10 days 10 days 10 days 90%

Respond to Customer Requests - Other
Attend site and determine required action 5 days 5 days 10 days 10 days 10 days 80%

Repair Urgent Building Faults
Make safe by either isolation, temporary repair or permanent repair 4 hrs 4 hrs 8 hrs 8 hrs 8 hrs 90%

Repair Routine Building Faults
Permanently repair fault or schedule works on a Maintenance Program 5 days 5 days 10 days 10 days 20 days 70%

Investigate Other Customer Requests
Investigate request, program action as required and advise customer 5 days 5 days 10 days 10 days 20 days 80%

Brushcutting

Task Intervention Level Response Level

Hierarchy Make Safe Normal Performance

Brushcutting As per schedule 5 Stars 4 hrs As per schedule 80%

4 Stars 8 hrs As per schedule 80%

3 Stars 24 hrs As per schedule 80%

Reserve n/a n/a n/a

Bushland n/a n/a n/a

Strategic Decision Models: Sewer Decision Matrix

Score Range Line Renewal Pipe Re-line Manhole Replacement Major Mechanical Renewal

(i.e Pumps in pump stations, Filter Arms, Bearings, etc) Electrical Renewal (Switchboards)

Visual Condition Primary Driver Primary Driver Primary Driver Primary Driver - Point of Failure Primary Driver - Point of Failure

Maintenance History/Blockages Secondary Driver Secondary Driver

Pipe Material n/a Secondary Driver n/a n/a n/a

Depth Constraint Constraint Outlier

Diameter n/a n/a n/a n/a n/a

Capacity/Functionality Secondary Driver Secondary Driver

Broad Areas Covered	Consulting	Technical	Specialised Training
Asset Management policy and associated framework
Asset class (group) management strategies
Asset Management plans
Asset data collection
Asset condition surveys
Asset valuations
Database maintenance
Renewal programming (various)
Maintenance planning
Community consultation
Project management
Predictive modelling
Demand forecasting
Auditing and auditing advice
Risk management
Educational awareness training
Data Mapping
Data Mapping Consultancy
Develop templates for a variety of asset groups for collection and recording of data
Data modelling
Maps, diagrams, and electronic representation of data

Element	Experience and Capacity
Asset hierarchies	Developed hierarchies across all 38 infrastructure asset sub-classes on over 100 sites.
Cost/ Benefit Analysis	Developed cost-benefit prioritisation methods for 12 councils in last two years for Capital Works Prioritisation. Now extending to Investment Logic Mapping and Multi-Criteria Analysis using IIMM methods.
Condition and Level of Service assessment	Applied industry specific frameworks for assessments of infrastructure and developed over 200 assessment guidelines. Now introducing Star-Rating Concept in WA sites after successful run in NSW, Vic, Qld and SA.
Deterioration models	Developed over 150 deterioration models, performance models, failure modes, and paths of progression and decay curves for various asset classes. Models have been successfully applied to develop long term financial models, seek additional roads to recovery funding, government grants demonstrate impact of current funding and writing AM plans and strategies.
Economic analysis	See Above
Failure models
Feasibility Studies
Financial models
Gap analysis
Investment strategies
Macro models
Needs assessments
Policies and Strategiess	Developed policies and strategies on a range of asset classes and processes for over 40 sites in last five years.
Pricing models	Currently developing an annuity model for several authorities to determine a pricing model for charging for future services.
Risk assessment	Trained over 1500 Council workers in risk assessment in line with legislative needs.
Service Standards	Developed over 100 service level standards across a range of Councils and asset classes over last four years.

Element	Experience and Capacity
Asset evaluation	Implemented on over 100 sites.
Asset Management Plans	Implemented on over 100 sites.
Asset valuation	Over 50 Council valuations done in last four years including pre-audits and development of valuation methods. Infrastructure assets only – we do not do market valuations of buildings or plant/equipment.
Condition assessment	Trained over six contracting firms in delivering specific condition audits to 15 councils in last four years. Trained and accredited Council staff (50 sites) over last six years using a two-day accreditation process. Trained over 1000 council staff in condition inspections in accordance with Road Management Act.
Custom Agreements	Developed service level agreements for over 100 sites across all asset classes.
Customer Charters
Maintenance review/audit	Undertaken review, assessments, and diagnostics on 60 sites in last four years including a recommendation report on forward planning.
Micro-models
Operational/process audits
Pavement management	Developed over 50 pavement management frameworks in Queensland, NSW, Vic, WA and Tas. Setup and developed pavement management systems, performance reporting tools, condition analysis frameworks and pavement reporting methods.
Performance assessment and benchmarking	All part of Step-Watch deployment on over 100 sites. We develop a complete framework manual, which is Council specific and includes a detailed section on each of these elements. They are developed from the ground-up and endorsed by Council as the way forward to practice and measure asset management.
Program development and scheduling
Project Prioritisation
Remaining life assessment
Resource allocation

Intervention Level	Consulting	Response Time
Greater than 300mm in diameter. If less than 300mm in diameter then depth is a minimum of 50m.	Priority weighted by proximity to sharp bends, 100k zones, wheel path proximity and size of pothole.	Hierarchy	Priority 1	Priority 2	Priority 3	Priority 4
		4A	2 days	30 days	n/a	n/a
		4B	2 days	30 days
		4C	7 days	60 days
		4D	Not applicable

Service	Response	Response Level
Service	Response	5	4	3	2	1	Performance Level
Respond to Customer Requests - Urgent Faults	Attend site and determine required action	4 hrs	4 hrs	8 hrs	8 hrs	8 hrs	90%
Respond to Customer Requests - Routine Faults	Attend site and determine required action	5 days	5 days	10 days	10 days	10 days	90%
Respond to Customer Requests - Other	Attend site and determine required action	5 days	5 days	10 days	10 days	10 days	80%
Repair Urgent Building Faults	Make safe by either isolation, temporary repair or permanent repair	4 hrs	4 hrs	8 hrs	8 hrs	8 hrs	90%
Repair Routine Building Faults	Permanently repair fault or schedule works on a Maintenance Program	5 days	5 days	10 days	10 days	20 days	70%
Investigate Other Customer Requests	Investigate request, program action as required and advise customer	5 days	5 days	10 days	10 days	20 days	80%

Task	Intervention Level	Response Level
Task	Intervention Level	Hierarchy	Make Safe	Normal	Performance
Brushcutting	As per schedule	5 Stars	4 hrs	As per schedule	80%
		4 Stars	8 hrs	As per schedule	80%
		3 Stars	24 hrs	As per schedule	80%
		Reserve	n/a	n/a	n/a
		Bushland	n/a	n/a	n/a

Score Range	Line Renewal	Pipe Re-line	Manhole Replacement	Major Mechanical Renewal (i.e Pumps in pump stations, Filter Arms, Bearings, etc)	Electrical Renewal (Switchboards)
Visual Condition	Primary Driver	Primary Driver	Primary Driver	Primary Driver - Point of Failure	Primary Driver - Point of Failure
Maintenance History/Blockages	Secondary Driver	Secondary Driver
Pipe Material	n/a	Secondary Driver	n/a	n/a	n/a
Depth	Constraint	Constraint	Outlier
Diameter	n/a	n/a	n/a	n/a	n/a
Capacity/Functionality	Secondary Driver	Secondary Driver